Return & Refund Policy

Easy Returns

We offer a 3-day return policy for eligible products.

We want you to be fully satisfied with every product purchased from shop.dayangandco.com.

If you receive an item with a manufacturing defect or find that the product does not fit properly, you may request a return, exchange, or refund within 3 days from the date you receive your parcel, subject to our Return & Exchange Policy.

Returned items must be unused, unwashed, in their original condition, with all tags attached and original packaging intact.

Non-Returnable Items

For hygiene reasons, returns and exchanges are not accepted for:

  • Innerwear, including bras
  • Underwear, including panties

This exclusion does not affect your statutory rights regarding defective or non-conforming goods.

Return & Exchange Policy

  • All return or exchange requests must be submitted within 3 days of receiving your parcel.
  • Prior approval must be obtained before returning any item.
  • Customers must email admin@dayangandco.com with their order number, reason for return, and relevant product photos.
  • Returns are accepted via courier or walk-in following approval.
  • Return shipping costs are borne by the customer unless otherwise agreed by DAYANG & CO or required by applicable law.
  • Items must be unused, unwashed, with original tags and packaging intact.

Exchange Eligibility

  • Exchanges are available for different sizes or colours of the same product style, subject to stock availability.
  • Exchanges for different product styles are not permitted.
  • If the preferred size is unavailable, customers may choose another available colour or request a refund where eligible.
  • Exchange items must be of equivalent or lower value.
  • Promotional products are eligible for exchange only, unless otherwise approved by DAYANG & CO or required by applicable law.
  • Free gifts are not eligible for cash refunds, vouchers, or exchanges, except where required by law.

Refund Process

Once your returned parcel has been received and inspected by DAYANG & CO, approved refunds will be processed within 7 business days from the date we receive the returned parcel.

Refunds will be issued to the original payment method used during checkout.

Please note that additional processing time may be required by your bank or payment provider before the refunded amount appears in your account.

  • Card payments will be refunded to the original card used.
  • International order refunds will be issued to the original payment card where applicable.
  • Discount codes are non-refundable and cannot be reissued.
  • For orders purchased using discount codes, only the final amount paid after discounts will be refunded.
  • Refunds will not be processed until the returned item has been received and inspected, except where otherwise required by law.

Returns That May Be Rejected

DAYANG & CO may reject returns or exchanges involving:

  • Damage caused by misuse, improper care, negligence, or accidents.
  • Excessive wear and tear.
  • Items that have been washed, worn, soiled, or contaminated.
  • Missing, removed, or damaged product tags.
  • Items returned without prior approval.
  • Items that do not meet our return eligibility requirements.

Items returned without approval or found ineligible may be sent back to the customer at the customer's expense.

Product Colours & Measurements

We make reasonable efforts to display product colours, materials, and measurements accurately. However, actual colours may vary depending on your device's screen settings.

Measurements provided on our website are approximate and may vary slightly due to fabric characteristics and production tolerances.

Important Information

  • Customers must ensure that all refund information provided is accurate and complete.
  • Returns via GrabExpress or other express courier services are permitted with prior notification and approval.
  • DAYANG & CO reserves the right to review cases involving undelivered orders, including orders not received within 60 days, subject to applicable consumer protection laws.
  • DAYANG & CO reserves the right to reject requests that do not comply with this policy, subject to applicable law.

Contact Us

For return, exchange, or refund requests, please contact us at admin@dayangandco.com with your order number and request details.

Our team aims to respond within 1–2 business days.

Nothing in this policy excludes or restricts any rights or remedies available to consumers under applicable Malaysian law.