SHIPPING & DELIVERY
HOW LONG DOES DELIVERY TAKE?
Once your order has been shipped from our warehouse, the estimated delivery times are:
- West Malaysia (Peninsular Malaysia): 3–5 business days
- East Malaysia (Sabah & Sarawak): 7–10 business days
- International Delivery: 20–30 business days
Delivery times are estimates and may vary depending on courier operations, public holidays, peak seasons, and unforeseen circumstances.
Customers are responsible for monitoring their shipment status once tracking information has been sent via email.
Please ensure your shipping address and contact number are accurate before completing your purchase. Any additional charges resulting from incorrect delivery details or delivery amendments will be borne by the customer.
HOW CAN I TRACK MY ORDER?
Once your order has been processed and handed over to our courier partner, tracking information will be sent to the email address associated with your order.
You may use the tracking number provided to monitor your parcel's delivery status through the courier's website.
WHAT ARE THE SHIPPING RATES?
Shipping fees are calculated automatically based on the delivery address, parcel weight, and available courier services.
Our shipping rates follow EasyParcel's current rates and may vary depending on the destination and courier selected.
The applicable shipping fee will be displayed at checkout before payment confirmation.
Please review the shipping charges before completing your order.
For international shipping enquiries, please contact us at admin@dayangandco.com.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If you need to amend your shipping address, please contact us as soon as possible at admin@dayangandco.com.
Address amendments are subject to the order's fulfilment status and courier availability.
Once an order has been processed or dispatched, changes may not be possible.
If a delivery address amendment or re-routing request is accepted by the courier, additional charges will be borne by the customer.
Re-routing fees will be determined by the courier and communicated where applicable.
Please note that re-routing may take up to 10 additional business days, depending on the courier's processing time.
WILL MY PARCEL BE SUBJECT TO CUSTOMS OR IMPORT DUTIES?
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
These charges are not included in our product prices or shipping fees and must be paid by the recipient.
Dayang & Co has no control over these charges, as customs regulations and import duties vary between countries.
We recommend checking with your local customs authority before placing an international order.
WHICH SHIPPING COURIERS DO YOU USE?
We use courier services available through EasyParcel, including Pos Laju and J&T Express, subject to availability.
The courier assigned to your order and its tracking information will be provided via email once your parcel has been dispatched.
REFUNDS, RETURNS & EXCHANGES
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
If you are not satisfied with your purchase, you may request a return or exchange within 3 days of receiving your parcel, subject to our return conditions.
To qualify for a return or exchange:
- Items must be unworn, unwashed, and unused.
- Items must be returned in their original condition and packaging.
- Original product tags must remain attached and undamaged.
- Items must be free from stains, perfume, alterations, or any signs of wear.
Dayang & Co reserves the right to reject returns that do not meet these conditions, subject to applicable consumer protection laws.
To initiate a return or exchange, please email admin@dayangandco.com with your order number and the reason for your request.
All return shipping costs are borne by the customer for standard returns and exchanges. This does not affect customers' statutory rights or remedies for defective, incorrect, or non-conforming goods.
We recommend using a trackable courier service, as customers are responsible for ensuring returned parcels reach us safely.
Please do not send any items back without first contacting our customer service team.
WHAT ITEMS CANNOT BE RETURNED OR EXCHANGED?
For hygiene reasons, the following items are not eligible for standard returns or exchanges:
- Innerwear
- Underwear
This exclusion does not affect statutory rights relating to defective or non-conforming products.
HOW LONG DOES AN EXCHANGE OR REFUND TAKE?
The estimated processing time for returns, exchanges, and refunds is approximately 10–15 business days, depending on the return shipment and inspection process.
This includes receiving the returned parcel, inspecting the merchandise, and processing the approved refund or exchange.
Refund processing times may also vary depending on the original payment method and payment provider.
CAN I GET A REFUND IF THE PRICE CHANGES AFTER MY PURCHASE?
Our product prices may change from time to time due to promotions, seasonal campaigns, inventory levels, and market demand.
If an item is subsequently offered at a lower price, we are unable to refund the price difference for orders placed before the adjustment.
PAYMENTS & PROMOTIONS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of secure payment methods, including:
- Major credit and debit cards
- Online banking through supported Malaysian banks
- Selected e-wallets, including GrabPay and Touch 'n Go eWallet
Available payment methods will be displayed during checkout.
HOW DO DISCOUNT CODES WORK?
Discount codes are available for a limited period and may be subject to specific terms and conditions.
- Discount codes must be applied during checkout.
- Expired discount codes cannot be redeemed.
- Discount codes cannot be exchanged for cash.
- Only one promotion or discount code may be applied per order unless otherwise stated.
- Certain promotional codes may be limited to one redemption per customer.
- Promotional offers are subject to stock availability.
Dayang & Co reserves the right to cancel orders or promotional redemptions involving suspected fraud, misuse, or abuse of discount codes.
PRODUCTS & STORE INFORMATION
DO YOU ACCEPT BULK ORDERS?
Most of our collections are produced in limited quantities, and bulk orders are subject to stock availability.
For bulk purchase enquiries, please contact admin@dayangandco.com.
DO YOU HAVE A PHYSICAL STOREFRONT?
Yes! Dayang & Co has a physical boutique located at Tamarind Square, Cyberjaya, Selangor.
Customers are welcome to visit our boutique during our operating hours.
Please refer to our latest store announcements or contact us before visiting for updated opening hours and availability.
DO YOU OFFER CUSTOMISATION OR EMBROIDERY SERVICES?
No. We currently do not offer in-house customisation, alterations, or embroidery services.
All products are sold according to their existing designs and available sizes.
CONTESTS, GIVEAWAYS & VOUCHERS
WHAT ARE THE TERMS FOR CONTESTS, GIVEAWAYS AND FREE PRODUCT REDEMPTIONS?
The following terms apply to all Dayang & Co contests, giveaways, free product redemptions, and promotional vouchers unless otherwise stated:
- Each customer is entitled to one redemption per eligible transaction, using one registered phone number or email address.
- Multiple or duplicate redemptions using the same customer information may be cancelled.
- If fraudulent or duplicate orders are identified, only one eligible redemption will be honoured.
- Promotional vouchers cannot be combined or stacked with other offers unless explicitly stated.
- Shipping fees are excluded from contests, giveaways, free product redemptions, and voucher promotions unless otherwise specified.
- All promotions are subject to availability and their respective campaign terms and conditions.
Dayang & Co reserves the right to reject or cancel redemptions that violate these conditions.
CONTACT US
For enquiries regarding your order, shipping, returns, or exchanges, please contact:
Email: admin@dayangandco.com
Brand: Dayang & Co
Business Registration: DAYANG DESIGN (AS0499037-W)
Online Store: shop.dayangandco.com
All policies are subject to applicable Malaysian consumer protection laws. Nothing in these policies limits customers' statutory rights.